Claim and Complaint Reporting

Am I required to report all circumstances that could give rise to a Claim?

The policy requires you to report circumstances involving a Wrongful Act, which may reasonably give rise to a future claim.

How do I determine if something is qualified as a Claim?

A claim means a written notice or demand, including 'suit', signed by or on behalf of a 'client' of a named insured who is alleged to have suffered monetary loss as a result of or in conjunction with the provision of 'financial services' by a named insured and asserting that the insured is liable for said monetary loss. A report made to the carrier for any reason, including, without limitation, loss control or risk management purposes, shall not be considered a 'claim'.

What should I do if I have an E&O claim?

In event of a Claim you must report to Atlantic Specialty Insurance Company immediately in writing.

Be sure to include the claim form as well as any and all correspondence and data regarding the claim or complaint.
Click Here To Download Claim Form

Click Here For Claim Reporting Guidelines

By E-mail:
Claims E-mail: claims@onebeacon.com

By Mail:
Atlantic Specialty Insurance Company
Attn: Financial Institutions Claims
150 Royall Street
Canton, MA 02021

By Facsimile:
Fax Claims: 866-213-2802

Arthur J Gallagher has a claims liaison on staff to assist you with any claims or complaints. You may contact our liaison after you have reported your claim or complaint to the carrier, if need be.

NAME: Mark Morros
PHONE: 949-349-9833
EMAIL: Mark_Morros@AJG.com

What do I do if I have a Data Breach claim?

You must report the "data breach" to us on or within 30 days of your discovery of the "data breach" and, you must:
1. Immediately record the specifics of the “data breach”, and the date discovered;
2. Cooperate with the carrier in the investigation of the “data breach”.
3. Assist the carrier, upon request in the enforcement of any right against any person or organization which may have accessed, lost, stolen or disclosed the information or data giving rise to a “data breach”.
4. You may not, except at your own cost, voluntarily make a payment, assume any obligation, or incur any expense without the carrier’s prior written consent.
You have up to one year from the date of reporting a “data breach” to initiate the services provided to you.
As soon as possible, give the carrier a description of how, when and where the “data breach” occurred, including but not limited to all of the following information as it becomes known to you:
1. The method of “data breach”;
2. The approximate date and time of the “data breach”;
3. The approximate number of files compromised as a result of the “data breach”;
4. A detailed description of the type and nature of the information that was compromised;
5. Whether or not the information was encrypted, and, if so, the level of encryption;
6. Whether or not law enforcement has been notified;
7. If available, the states in which a person whose “personally identifiable information” was the subject of a “data breach” are domiciled;
8. If available, who received the information contained in the “data breach” and
9. Any other access, information or documentation the carrier reasonably requires in investigating or adjusting the loss.
Take all reasonable steps to protect “personally identifiable information” remaining in your care, custody or control.
Preserve, and permit the carrier to inspect, all evidence of the “data breach”.
If requested, permit the carrier to question you under oath, orally or in writing, at such times as may be reasonably required about any matter relating to this insurance or the loss, including copies of your books and records. In answering questions in writing, your answers must be signed.